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3-1-1 is a special telephone number used for non-emergency call to municipal services. It is used in several cities in Canada and the United States. 3-1-1 was created to receive many of the calls which commonly were made to 9-1-1 which were common questions and not emergencies.

Availability[change | change source]

United States[change | change source]

3-1-1 is available in several major American cities, including: Akron, Albuquerque, Austin, Baltimore, Charlotte, Chattanooga, Chicago, Columbus, Dallas, Denver, Detroit, Hartford, Houston, Kansas City, Las Vegas, Little Rock, Los Angeles, Miami, Milwaukee, Minneapolis, Mobile, Nashville, New York City, Rochester, Orlando, Pittsburgh, San Antonio, San Francisco, San Jose, Somerville, and Washington, D.C..

Canada[change | change source]

The service is available in the following communities (with starting date):

Other Canadian municipalities are expected to use 3-1-1 in the near future. These include Edmonton, Winnipeg and Toronto.