DirecTV

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DirecTV (stylized as DIRECTV) is an American satellite television service provider. The company is based in California. It is part of AT&T.[1]

Its satellite service began on June 17, 1994. The service provides digital satellite television to households in the United States, Latin America and the Caribbean Islands.[2]

DirecTV also has internet television service.

Customer service[change | change source]

In 2007, DirecTV was awarded a J.D. Power award for cable and satellite TV satisfaction.

The customer service of DirecTV is provided by many third-party owned call centers both inside and outside the U.S.

Review from Better Business Bureau[change | change source]

In August 2008, The Boston Globe reported that DirecTV had been receiving as many as 20,000 complaints in almost three years to Better Business Bureau about DirecTV slipping on cancellation fees.[3]

In August 2010, Better Business Bureau reported that it had gotten over 39,000 complaints in the previous three years. The BBB gave DirecTV an F (failing) grade. Many of these complaints concerned the fees for early termination, billing and service issues.[4]

References[change | change source]

  1. "AT&T Completes Acquisition of DirecTV". AT&T. Retrieved Feb 13, 2018. 
  2. "DirecTV Service in Caribbean". Retrieved Feb 13, 2018. 
  3. DirecTV Says its Cancellation Fee is Fair . The Boston Globe. . Retrieved on Feb 13, 2018.
  4. "DirecTV Customer Service: Fail". Internet Archive Wayback Machine. Retrieved Feb 13, 2018.