DirecTV also has internet television service.
Customer service[change | change source]
In 2007, DirecTV was awarded a J.D. Power award for cable and satellite TV satisfaction.
The customer service of DirecTV is provided by many third-party owned call centers both inside and outside the U.S.
Review from Better Business Bureau[change | change source]
In August 2010, Better Business Bureau reported that it had gotten over 39,000 complaints in the previous three years. The BBB gave DirecTV an F (failing) grade. Many of these complaints concerned the fees for early termination, billing and service issues.
References[change | change source]
- "AT&T Completes Acquisition of DirecTV". AT&T. Retrieved Feb 13, 2018.
- "DirecTV Service in Caribbean". Retrieved Feb 13, 2018.
- DirecTV Says its Cancellation Fee is Fair (Report). The Boston Globe. Retrieved Feb 13, 2018.
- "DirecTV Customer Service: Fail". Internet Archive Wayback Machine. Retrieved Feb 13, 2018.