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DirecTV, LLC.
The DirecTV Group, Inc. (2004–2015)
IndustrySatellite television
PredecessorHughes Electronics
FoundedJune 17, 1994; 26 years ago (1994-06-17) (as DirecTV)[1]
Areas served
United States, Latin America, the Caribbean /Americas
Productssatellite pay television, pay-per-view, streaming television
OwnerAT&T Inc.
ParentAT&T Communications (2015—present)
Directv satellite on house roof.jpg
DirecTV Dish.jpg
A standard DirecTV satellite dish with Dual LNB on a brick wall. The dish shown uses the old logo of the AT&T affiliate mentioned.

DirecTV (stylized as DIRECTV) is an American satellite television service provider. The company is based in California. It is part of AT&T.[2]

Its satellite service began on June 17, 1994. The service provides digital satellite television to households in the United States, Latin America and the Caribbean Islands.[3]

DirecTV also has internet television service.

Customer Service[change | change source]

In 2007, DirecTV was awarded a J.D. Power award for cable and satellite TV satisfaction.

The customer service of DirecTV is provided by many third-party owned call centers both inside and outside the U.S.

Review from Better Business Bureau[change | change source]

In August 2008, The Boston Globe reported that DirecTV had been receiving as many as 20,000 complaints in almost three years to Better Business Bureau about DirecTV slipping on cancellation fees.[4]

In August 2010, Better Business Bureau reported that it had gotten over 39,000 complaints in the previous three years. The BBB gave DirecTV an F (failing) grade. Many of these complaints concerned the fees for early termination, billing and service issues.[5]

References[change | change source]

  1. "About Us: Company Profile". DirecTV. Retrieved July 8, 2013. CS1 maint: discouraged parameter (link)
  2. "AT&T Completes Acquisition of DirecTV". AT&T. Retrieved Feb 13, 2018. CS1 maint: discouraged parameter (link)
  3. "DirecTV Service in Caribbean". Retrieved Feb 13, 2018. CS1 maint: discouraged parameter (link)
  4. DirecTV Says its Cancellation Fee is Fair (Report). The Boston Globe. Retrieved Feb 13, 2018. CS1 maint: discouraged parameter (link)
  5. "DirecTV Customer Service: Fail". Internet Archive Wayback Machine. Retrieved Feb 13, 2018. CS1 maint: discouraged parameter (link)