Managed services

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Managed services is the practice of outsourcing day-to-day management work. It is a calculated way for improved operations inclusive of production support and life cycle build/maintenance activities. The business owner or administrator, who has direct oversight of the organization or system being managed, is referred to as the client, or customer. The person or organization that manages and provides the service is regarded as the service provider.[1] It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.[2][3]

Overview[change | change source]

A managed services provider[4] (MSP) is usually a services organization or company. They manage and take liability for managing and handling an agreed set of business operations of their clients. Most service providers usually bill either a fixed charge, hourly rate or fixed monthly fee. They generally benefit their clients by providing them with predictable support costs.

Areas[change | change source]

  • Applications
  • Accounts Work
  • Databases
  • Data Entry Work
  • Transportation
  • Web Development & Design
  • Training & Coaching
  • Courier
  • Registered Post
  • Security
  • Information Services
  • Data Backup & Storage
  • 24/7/365 Monitoring
  • Network Management
  • Systems Management
  • Software - Production Support and maintenance
  • Business-to-Business Integration
  • Supply Chain Management
  • Communication Services
  • Internet (provided by an Internet service provider)
  • Supply Chain Management Services
  • Customer Care
  • Information Technology

Related pages[change | change source]

References[change | change source]

  1. "What is managed service provider (MSP)? - Definition from". SearchEnterpriseWAN. Retrieved 2017-12-11.
  2. OryxAlign. "An Insight Into IT Service Delivery: Traditional Break-Fix vs A Managed Service" (PDF). Archived from the original (PDF) on 2017-02-02. Retrieved 2016-03-28.
  3. Nimsoft Guest (5 March 2010). "How Break/Fix Can Break Your Managed Services Business". MSPMentor. Archived from the original on 7 July 2017. Retrieved 28 March 2016.